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How to improve customer experience with My Requests Extension for Jira Service Management

How to improve customer experience with My Requests Extension for Jira Service Management

You probably do not need much convincing that Jira Service Management (JSM) is an awesome solution for organizing and prioritizing customer requests in a single place. It has become the industry’s standard for a reason. Yet it does come with certain shortcomings that make the entire customer experience, well, less […]

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Designing a consistent test plan

Designing a consistent test plan

All testing teams need a test plan to organize work on a software project which is soon to be released. We don’t recommend going with the flow in the case of this one. Especially when it comes to big projects, where there are many requirements, features, and team members involved. […]

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